shit has literally hit the fan with the 'rents. in hindsight -- i was really evil in my response to my mom but long overdue for not being said in the first place. drama bit #1.

work went okay today. really busy as people are filling up the flights with typical holiday travel. lots of bags -- heavy bags! there was an altercation with one of the agents and a customer today. it got to the point where the customer who missed her flight called the agent a bitch and she (the agent) wasn't the type to let customers get the upper hand no matter what. major arguement ensued and the customer stormed off. meanwhile -- the said customer left her id at the counter. when she returned to retrieve it -- the agent was with another customer and proceeded to ignore the original lady! i had to step in and tell the agent to let it alone. customer service 101 states the customer is always right, right??? jetblue is so not about being like anyone else -- it could have been handled a lot differently for sure! drama bit #2.

rolando, my roomate, gives me a call that he is driving down the highway on a flat tire! uh, "where's your spare?" "i don't have one!" drama bit #3.

ahh -- drama is great isn't it?